Business Support Services

Support services to elevate businesses, including but not limited to customer success and program management. We also optimize operations for growth and efficiency, while partnering with key stakeholders to streamline processes leading to unparalleled success.

Customer Success

PublishIQ specializes in maintaining and growing customer accounts, with a strong track record in client relations and product success. Our expertise includes ongoing support, technical migrations, and product onboarding and deployment.

Analytics

PublishIQ helps businesses turn complex, unwieldy data into a competitive advantage. Our consultants use advanced analytics and scalable code to uncover hidden trends and streamline data analysis. Instead of repetitive manual calculations, our responsive dashboards deliver real-time performance indicators, giving you instant access to the insights you need to drive success.

Program Management

We specialize in meticulous planning, execution, and monitoring to ensure that your programs run seamlessly. From resource allocation to timeline management and risk aversion, our team is dedicated to optimizing every facet of your projects.

Dashboarding

PublishIQ eliminates the inefficiencies of manual data analysis with sleek, responsive dashboards that automatically calculate and display key performance indicators across your business. Our dashboards provide instant access to the metrics you need, while our consultants help uncover deeper insights through advanced analysis and reporting.

Research

Our research team, led by ex-McKinsey analysts, delivers cost-effective, high-quality insights through top-down and bottom-up approaches. We specialize in market analysis, financial modeling support, and web-based research, with access to premium databases at no extra cost.

Reporting

When dashboards aren’t enough, PublishIQ’s detailed reports offer deep dives into your data, uncovering actionable insights with guidance from our expert consultants.

We’ve assisted with

  • Software and product deployment.

  • License and role assignment for SaaS.

  • Churn Reduction.

  • Client success staffing / outsourcing.

  • Orchestrating beta testing.

  • Market Sizing and Competition.

  • Market Analyses.

  • Assumptions research for financial modeling.